OGPT 210:Introduction to Quality Management for Process Technology

Credit Hours: 3
Lecture hours per week: 3
Lab hours per week: 0

Overview of Total Quality Management (TQM) and how the application of TQM techniques achieves customer satisfaction, continuous improvement, and employee involvement. Topics covered include quality planning, human resource development and training, process management, quality and operations metrics, factors contributing to successful/unsuccessful implementation of TQM programs. Lean organizing, enterprise resource planning, forecasting, inventory management, value stream mapping, and continuous improvement curriculum is also included.