CTEC 119:HDI Sprt Ctr Analyst

Credit Hours: 3
Lecture hours per week: 3
HDI Support Center Analyst (HDISCA) training focuses on support center strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, contact handling procedures, incident management, communication skills, and an introduction to service management process. This course will help students gain the skills required for the nationally recognized HDI-SCA certification exam.