Jul 18, 2024  
2021-2022 General Catalog Published 3/3/22 
2021-2022 General Catalog Published 3/3/22 [ARCHIVED CATALOG]

RMGT 201 Syllabus

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RMGT 201:Customer Service Skills

Credit Hours: 3
Lecture hours per week: 3
Lab hours per week: 0

An introduction to customer service including analysis of personal and group service skills; components of good customer service; focus on customer retention and matching customer needs with business features; dealing effectively with dissatisfied customers through listening and communication skills.

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