YINF 101:Google IT Support Professional

BPCC is now offering Google’s IT Support Professional Certificate. This flexible program works around your busy schedule and can be completed in five to eight months. Your coursework provides you with the training and experience to find a great job, and concepts learned can be used as a pathway to enter post-secondary IT programs.

About the Program

Google’s IT Support Professional Certificate trains students with no prior experience to be IT Support Professionals. Coursework includes a dynamic mix of videos lectures, quizzes and hands-on labs. Participants will also hear from Google employees with unique backgrounds and perspectives, whose own foundation in IT Support serves as a jumping-off point for their careers. Delivered through the online learning platform Coursera, the self-paced program includes five mandatory courses and may be completed in approximately five to eight months.

Courses include:

· Technical support fundamentals
· Computer networking
· Major operating systems
· Systems administration
· Security

Job Opportunities

Google’s IT Support Professional Certificate provides the training and experience you need to find employment in a tech support position. After completion of the program, you can choose to have your information sent to leading employers including Bank of America, Cognizant, GE Digital, Google, Hulu, Infosys, RICOH USA, Spring, UPMC, and Walmart and its subsidiary companies.

IT support is one of the fastest-growing fields in the United States with a median salary of about $52,000 per year.

Additionally, the number of IT support jobs in the region are expected to increase by at least 3 percent over the next five years, according to EMSI labor market analysis. With an IT Support Professional Certificate, you will be well positioned to compete for entry-level positions in the field.