| Help Desk Operations [ARCHIVED CATALOG] | 2022-2023 General Catalog
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CTEC 118:Help Desk Operations
Credit Hours: 3
Lecture hours per week: 3
Lab hours per week: 0
This course focuses on key information and skills to prepare the student to assist non-technical people with computer-related problems in the workplace. Topics include troubleshooting and problem solving computer systems, determining a client's specific needs, and successful communication with clients.
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